CIEL CRM solution (customer relationship management) offers all the necessary elements for a company to manage the complete customer relationship. Each of the company departments can equally use the partners database (customers / suppliers), the information being available to all departments, depending on the type of activity.
CIEL CRM has been designed for companies who want a precise and reliable evidence of the partners database and also the history of the relationship with them. At any moment they are a series of reports on the relationship with partners or it can be created other reports, depending on the needs of the users.
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Strong points
CIEL CRM is easy to customize both in terms of tools used frequently, but especially the reports that can be easily obtained.
Thanks to the compactness of CIEL CRM , each of the company departments has a dedicated section that provides tools for specific activities
CIEL CRM solution will enable the implementation and successful use in all company departments: Commercial, Technical Assistance, Call Center, providing the possibility of obtaining a large number of reports.
Used in conjunction with CIEL Business Management offers real-time information on invoices, orders, products sold to each customer.
Capitalization and information security - the application allows creation of users each with access rights set by the administrator
It is possible to retrieve employees from a Ciel Payroll database as users in CIEL CRM
Integration of the modules Commercial, Technical Assistance, Call Center, facilitates the structuring of information between various departments.
Allows the creation of a library that contains business documents in electronic format directly accessible.
Offers the possibility to personalize the working windows with specific company information.
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COMMERCIAL
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 Allows you to build a database full of potential clients and existing ones by:
Registration of company information, contacts, opportunities, etc..
History of activities with clients.;
Identify the most active customers and the most used products.
Transform potential clients in sales opportunities by tracking and coordinating these opportunities during circuit sale.
Plan activities users (agents) and periods.
You have the complete file of partners (customers, suppliers, distributors).
Plan meetings and activities between agents and customers.
You can keep track of the correspondence with partners:
taking and keeping emails automatically through Outlook (starting with
Microsoft Outlook version 2003)
takeover through CIEL CRM of the unread emails, of partners and task
design from any version of Microsoft Outlook.
Used in conjunction with CIEL Business Management Commercial permits:
Getting real-time management from CIEL Business Management all commercial documents issued (bills of sale and purchase, orders of sale / purchase, etc.)
Using common database between CIEL Business Management and CIEL CRM - which allows the direct takeover of the information relating to customers and suppliers in both programs
Obtaining reports on the efficiency of business partners
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TECHNICAL ASSISTANCE
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Plan activities for periods and users
The possibility of creating a knowledge database based on cases encountered by your employees during direct contact with partners, thus being more efficient and fast in the process of finding the appropriate solutions.
Improve performance and quality of the support offered to your clients:
Register and manage applications from first contact to completion
Associate communication with partners to users with different tasks
Provide access to a complete file of the client
Organize effective actions with your partners through follow-up:
Plan and control projects
Manage tasks, meetings, documents and resources
Structure the activities and plan them to the user
View activities by certain criteria
Reports
what you can afford to see the share of activities in certain periods and certain applications
with which you pursue objectives (listing that allows viewing unfinished activities of each user )
that permits listing the number of activities selected by each user in a certain period
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It is perfect for any type of action follow-up, sales or marketing
It is the tool that can be used by the company in the telephonical or electronical relationship with its partners, both for sales and for feedback.
Manage customer views as a result of marketing actions done
Manage telephone campaigns
Tracking calls
Automatic access to the partners could not be contacted within marketing actions
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